ARTECH Consultancy Package - Service Level Agreement
ARTECH Consultancy offers comprehensive CiviCRM packages designed to meet the diverse needs of organizations. Our packages provide a robust platform for managing contacts, events, memberships, fundraising, and more. With tailored features and modules, we customize the solution to align with your organization’s goals. Our expert team ensures seamless implementation and configuration, providing training and ongoing support. Centralize your constituent data, improve communication, and drive your mission forward with our powerful CiviCRM packages. Experience enhanced efficiency, increased engagement, and improved outcomes as you leverage the full potential of CiviCRM. Contact ARTECH Consultancy today to learn more about our packages and how they can benefit your organization.
Bronze Package
you will be in a One-day SLA 450 Per Month + VAT
Web Hosting – 8GB RAM, 200 GB SSD hard drive, Lunix Server, 1 dedicated IP, 7 days Backup, Free SSL.
One day dedicated development hours in a month
10,000 Free Emails in a Month using Sparkpost
Ticketing system for Issue generation and Slack client chat
Jira for Documentation
Response time
Critical Issues: 4 hours
High Priority Issues: 36 hours
Medium Priority Issues: 48 hours
Low Priority Issues: 60 hours
Silver Package
Two-day SLA 900 Per Month + VAT
Web Hosting – 16GB RAM, 400 GB SSD hard drive, Lunix Server, 1 dedicated IP, 7 days Backup, Free SSL.
Two days dedicated development hours in a month
20,000 Free Emails in a Month using Sparkpost
Ticketing system for Issue generation and Slack client chat
Jira for Documentation
Response time:
Critical Issues: 4 hours
High Priority Issues: 24 hours
Medium Priority Issues: 36 hours
Low Priority Issues: 48 hours
Gold Package
Four days SLA 1800 Per Month + VAT
Web Hosting – 64GB RAM, 2x512 GB SSD hard drive, Lunix Server, 1 dedicated IP, 14 days Backup, Free SSL.
One day dedicated development hours in a month
50,000 Free Emails in a Month using Sparkpost
Ticketing system for Issue generation and Slack client chat
Jira for Documentation
Response time:
Critical Issues: 4 hours
High Priority Issues: 12 hours
Medium Priority Issues: 24 hours
Low Priority Issues: 48 hours
New Developments/Proposals: A detailed work specification will accompany the proposal. Upon agreement on the quote, a release date will be provided.